University of Arkansas Grantham
CO120 – INTERPERSONAL COMMUNICATION
8 – 23 - 2022
Non-Verbal communication is an important part of communication. Our facial expressions hand movements and body language are all forms of nonverbal communication. Paying attention to these things can give you important insight about what is going on with the person you are speaking with. For example: Body language can tell you how they are feeling, if they are uncomfortable, if they are lying. It can also tell you if they are excited or if are very passionate about the subject. Using a specific tone of voice is another form of non-verbal communication.
I used to know a man named Robert Jilbert. He was one of my best friends in high school. When we grew up we parted ways but eventually our paths crossed again In Sacramento Ca. He was not doing well, and had taken up a very profound drug habit. After a few incidents lending Robert money to never see it again, or allowing him to ride my bike only to be told the next day it had been stolen, my patience began to wear thin.
Many of Roberts close friends had tried to approach him about his habit and none had managed ot get through to him. I didn’t want to take the route that they did and alienate him more. I thought that he needed to be with family and friends and have them showing him support and love, in order for him to feel secure and strong enough to enter into a program.
One day I was working, doing customer service calls for ATT from my home, and Robert came by. I had just dealt with a particularly difficult customer and my mood wasn’t the greatest. Robert was distressed, more so than normal but id gotten used to seeing him that way so it didn’t alarm me as much