Design for Trusted and Trustworthy Services: Why We Must Do Better (Article Summary) (Article Critique Sample)

Name
Instructor
Course
Date
Article Summary; Design for Trusted and Trustworthy Services: Why We Must Do Better
Chapter 11
Since the introduction of e-commerce in 1990s, winning the trust of consumers to participate in online transactions has been the most difficult aspect for companies. Developing trustworthy systems should be the major area of focus for technological developers in human computer interaction. This approach will make it easier for the developers to influence the consumer’s trust perceptions as opposed to concentrating on user interface level. Trust is the main pillar for achievement of various goals in all aspects of life whether economic or social. According to Mayer, trust can be defined as the willingness for a person to become vulnerable with expectations that the behavior of another person will yield positive results (Hughes). As a result, the benefits in the economic set up entailing transactions based on trust dependents on the savings that one makes where there is no legal structure and technical security to guide the operations. In technological advancements, the need for trust emerges in situations whereby the customer is not sure of the risks and uncertainties that might arise after engaging in a certain transaction. These can be limited when the provider avails necessary information that the customer will inquire for motivation and affirmation that one will benefit. Development of trust in technology is based on the experience that one is subjected to by the sociotechnical schemes developed around the technology. The first step in designing technology that will win the trust of the user is to have a reliable trust signaling systems that informs the user of the possible risks and uncertainties and how to escape them. Secondly, it is essential for the solutions that are developed to encourage exercise of trustworthy behaviors.
Chapter 12
The main goal of an interaction designer is to develop digital tools that enable the users accomplish tasks that are more important for their daily life and wellbeing. Designing is a processional concept and designers often begin with an indistinguishable situation of needs and technologies. They then gradually upgrade these and later finalize by concentrating on a specific implementable idea. Sketches, models and prototypes are used in testing and selecting concepts that can be successful. Basing on this, technology has transformed from one section to another to adopt the status. The recent development is allowing people to connect and interact on the internet through the World Wide Web (Hughes). This has given people an opportunity to put their personal details and ideas on the internet. Unfortunately, most of the users do not have any idea about who now owns these details as they only have slight ability to control them. As a result, there must be developed a system of trust when it comes to control of these details for [privacy purposes. Therefore, one can conclude that the ability for ...