Conflict Management Strategies (Essay Sample)

Conflict Management Strategies
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Conflict Management Strategies
Article 1:
Exploring Conflict-Management Strategies through Applied Drama. A Wits University Case Study
In this article, Chinyowa (2013) is clear in his approach towards the practicality of policies that are developed by university institutions across South Africa. The author recognizes that few of the policies are put into action and especially in regard to handling conflicts between students. The author identities that there are various factors that contributes to conflicts which range from race, gender and culture. Students should be protected from any harassment from their fellow students in the universities by the university management (Chinyowa, 2013). However, this cannot be achieved without the university guiding the students on how to manage different conflicts.
To respond to these problems, Chinyowa recognizes that universities have adopted various means with the first one being drama. Through drama, the students are able to identify the causes of conflicts and how they are solved. This exposes them to different ways in which the conflicts need to be solved avoiding creating more problems. Through conduction of sexual harassment survey, it was identified that the majority of the student never report (Chinyowa, 2013). Therefore, the university management decided to engage the students to simulate their experience on sexual harassment. This enabled them to understand the different forms of harassments and how they should handle them. Integrated conflict mediation model further reinforced the lessons learned by the students in managing unnecessary conflicts.
In summary, the author identifies harassment and conflicts in most universities in South Africa. Then he considers evaluating the causes of these problems, where he finds that students’ involvement is necessary. Through participation in dramas and other role simulation games, students are able to learn about conflict management. Further, different models are applied, which makes the learning easier and thus the achievement of laid down objectives. It is believed that there will be reduced conflicts among students after the lessons and their engagement.
Article 2:
Reducing Conflict-Related Employee Strain: The Benefits of an Internal Locus of Control and a Problem-Solving Conflict Management Strategy
The article identifies that stress is a source of low productivity in organizations and reduces the morale of employees. Dijkstra, Beersma and Evers (2011) went further to identify how individuals characteristic influenced experienced strains in work places. The authors actually had the idea in mind that locus of control of individuals determine their productivity and experiences. In organizations, conflicts arise between individuals or within groups which could influence stress. It is true that the level of stress experienced by individuals is dependent on their type of locus of control. Through a study of health care workers, the authors were able to establish how conflict related to workplaces could be solved through strate...