Working for a Company Like Zappos (Essay Sample)

Working for Companies like Zappos
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Working for Companies like Zappos
Working for companies such as Zappos that are customer-focused is important and at the same time have some setbacks. Even though, it s important to work for such companies since they help build loyalty. Running organizations that are customer focused like Zappos helps customers build a loyalty base with the organization (Coine, T., Babbitt, M., & Pabon, 2014). Customers are important because they make business place a high value on training their staff, hence as an employee you benefit through the training of staff engineered by frequent customers.
Secondly working for such organization help, the employees increase referrals. As customers become loyal to the organization, it is more likely that they refer the products or services to their friends hence increase the sales of the company. As employees when the sales increases the chances are employees, get bonuses or promotions (Granger, 2015). In addition, such companies have many customers and therefore the employees are celebrated for customer services then customers definitely associates the organization with knowledgeable and friendly professionals.
On the other hand working with such organization promotes lack of innovation as an employee, since they operate solely on customers ‘needs and wants . It leads an environment that resists innovations to create new services or products. Secondly, there is high employee burnout due to costly and ever changing customers’ needs (Karsh, B.,...