Can South Africa be the New Call Center Capital? (Essay Sample)
CAN SOUTH AFRICA BE THE NEW CALL CENTRE CAPITAL?
INTRODUCTION ABOUT THE TOPIC - BUSINESS PROCESS OUTSOURCING (BPO)
ANALYSIS OF KEY FACTORS THAT QUALIFY SOUTH AFRICA AS AN IDEAL CALL CENTRE CAPITAL
BRIEFLY SOME LIMITATIONS/CHALLENGES THAT MAY INDICATE THAT SOUTH AFRICA IS NOT AN IDEAL LOCATION
CONCLUSION
REFERENCES (AROUND 5)
WORD COUNT: 550 WORDS (10% LESS/MORE ALLOWED)
Can South Africa be the new call centre capital?
Introduction
There has been a steady increase in the global demand for Business Process Outsourcing (BPO), particularly regarding call centre services. According to Grand View Research Inc., the global business process outsourcing market is expected to grow to USD 525.2 billion by 2030, signifying a CAGR of 9.1% between 2022 and 2030 (Grand Review Research, 2022). Global businesses have faced tough decisions regarding the search for sustainable and effective off-shore outsourcing destinations. Most firms consider several factors, and operational location has always been significant. India and the Philippines have been the prominent regions for back-office outsourcing services for decades. South Africa is proving its prowess and ability in surpassing the convectional popular stops and becoming the new call centre capital due to a number of factors analysed in this essay.
Discussion
South Africa has emerged as a prospective off-shore outsourcing destination for call centre capital due to its incredible growth in the BPO market, creating employment for thousands of South Africans. The country has attracted brands such as IBM and Amazon. Its tremendous growth in BPO market size is expected to reach USD 3.6 billion by 2027, representing
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