Legal and Ethical Implications of Scandals in the Business Field (Essay Sample)

Legal and Ethical Implications of Scandals in the Business Field
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Legal and Ethical Implications of Scandals in the Business Field
Passenger David Dao was reportedly removed from United Airlines' overbooked flight on April 9, 2017. Airlines are permitted to ask passengers to leave a flight if it is overbooked. However, many consumers have taken issue with the company's handling of the issue. United Airlines' commercial tactics are shown in this ethical dilemma concerning a rebellious client.[Teck, Tan Seng, Selvamalar Ayadurai, William Chua, Tan Peng Liang, and Shahryar Sorooshian. "Sensemaking Corporate Social Responsibility, Reflexive Organisational Change and Moral Transpose, the Case of Volkswagen'Diesel Dupe'Crisis." J. Mgmt. & Sustainability 10 (2020): 66.]
Many consumers were unimpressed with United Airlines CEO Oscar Munoz's apology and follow-up remarks. Today's apology from the company seemed to be a statement of support for its employees rather than a genuine expression of regret or sadness. Because the company's rules put customer and consumer interests first, customers wanted to know. Many United Airlines consumers were persuaded by the ethical quandary and controversies surrounding the airline. There was a lot of uproar and an underlying ethical issue with United Airlines that resulted in many cancelling or modifying their bookings. In response to Dao's refusal to exit the plane, armed United Airlines personnel intervened. By condemning the doctor and praising their employees, their CEO Oscar Munoz further exacerbated the problem.[Glebovskiy, Alexander. "Criminogenic isomorphism and groupthink in the business context." International Journal of Organization Theory & Behavior (2019).] [Teck, Tan Seng, Selvamalar Ayadurai, William Chua, Tan Peng Liang, and Shahryar Sorooshian. "Sensemaking Corporate Social Responsibility, Reflexive Organisational Change and Moral Transpose, the Case of Volkswagen'Diesel Dupe'Crisis." J. Mgmt. & Sustainability 10 (2020): 66.]
When the aircraft lands, the individual or group facing the ethical dilemma might provide Dr Dao with a seat so that he can take up the problem with the airline's headquarters. The airlines, not the person who booked the reservation, are to blame for overbooking. Inflicting bodily injury on another individual has no place in society. If the employee