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3 pages/≈825 words
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Level:
MLA
Subject:
Business & Marketing
Type:
Essay
Language:
English (U.S.)
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Topic:

Sensational Video Store (Essay Sample)

Instructions:

Write two response letters to a case study provided

source..
Content:
Sensational Video Store
1 Corporate Drive
Los Angeles, CA 50000
January 22, 2014
John Smith
400 Ross Drive
Annes, IA 50010
RE: Missing DVD Order #1234ABC
Dear Mr. Smith:
Thank you for your observation about the DVD order number 1234ABC. We would like to apologize for the inconvenience. We would like to help solve your problem as quickly as possible.
Due to unforeseen circumstances, It is possible that the DVD we shipped to you may have been empty. This is because we purchased several copies of that title and we did not go through all the packs to confirm whether they was intact. The intern on duty remembers shipping out your titles in two separate cases, one for Eternal Sunshine of the Spotless Mind and the other one for the Goodfellas. However, we don't have any more checks in place to ensure that the DVDs have been placed in their cases. It is therefore possible that the DVD may have been misplaced.
As you already know, we have the 30 day return policy that we specifically put in place for situations such as yours. On the other hand, your situation is unique since we did not consider such an unfortunate event like yours. For that reason, we are willing to bypass the return policy and ship you another copy of the DVD. Nevertheless, in order to receive your new DVD, we need to confirm your details from your receipt. We therefore ask you to humbly scan the receipt and send it via email so that we can start processing your order as soon as possible.
We also want to assure you that no extra charges will be incurred from your end as this is the first time this has happened to you. We also value out long time customers and we are willing to go the extra mile for you. In view of that, we will ship the DVD to you as soon as possible. However, you have to bear with the fact that shipping may take a minimum of three working days. This means that your brother-in-law may have to wait just a little longer to receive his gift.
Concerning your five dollar credit, we are glad to confirm that it has already been credited to your account. Consider that our way of saying sorry for all your troubles and that such a situation will not happen again.
Remember so as to receive your DVD as fast possible, please scan the receipt and send it to us as soon as you can. We hope you are having a wonderful festive season and remember, we are still the number one movie store with all the latest titles.
Sincerely yours,
Name
Sensational Video Store.
Sensational Video Store
1 Corporate Drive
Los Angeles, CA 50000
January 22, 2014
John Smith
400 Ross Drive
Annes, IA 50010
RE: Missing DVD Order #1234ABC
Dear Mr. Smith:
Thank you for your response and the time you took to write back to us. We as a video store always appreciate feedback from loyal customers like you. We would like to help you in all the ways that we can so as to resolve the situation as fast as possible.
We would like to apologize for the inconvenience caused and the embarrassment you went through. We a...
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