The impact of articifial intelligence (AI) on HRM in hospitality indutry (Research Paper Sample)

Artificial Intelligence on HRM Practices Students name Institution Course Tutor Date Artificial Intelligence on HRM Practices Introduction Due to recent rapid technological advancements, the hospitality industry is undergoing considerable transition and offering seamless and pleasurable experiences, impacting our daily encounters and workflow. Artificial intelligence is revolutionizing various industries by implementing intelligent technologies that improve productivity, judgment, and customer satisfaction. Artificial Intelligence is the key to successful corporate operations in the digital age, from automating tedious jobs to reinventing data analysis.  According to Ruel (2021) and Pandya & Al Janahi (2021), these companies' capacity to survive is often based on their overall financial success, flexibility in responding to changing conditions, and ability to grow and modify their offerings to satisfy client demands. As a result, the hotel and tourism industries are using cutting-edge technologies like robotics and artificial intelligence (AIR) to enhance client service and experience. The customer experience is being improved by the smart customer service solutions that have been created from these technology advancements (Goel et al., 2022). Artificial intelligence and its evolution Artificial intelligence, or AI, is the term used to describe computer programs designed to perform tasks that often need human intelligence (Dash et al., 2019). Learning, thinking, problem-solving, understanding spoken language, and observing the environment are some of these responsibilities. Artificial intelligence (AI) systems mimic human cognitive functions, enabling them to analyze data, draw conclusions, and adapt to changing conditions. Artificial intelligence (AI) seeks to make machines intelligent to do intricate tasks and improve over time without requiring detailed programming. Artificial intelligence may be defined as a model of natural intelligence. Thus, artificial intelligence would be defined as a machine's capacity to do complex cognitive tasks requiring intelligent behavior. Utility functions of artificial intelligence might be straightforward or intricate (Anayat, 2023). Algorithms are the foundation of artificial intelligence; certain forms even involve self-programming layers. An algorithm is a set of precise instructions to solve a task or problem. Thanks to the internet, algorithms are now found in everything from video games to phone apps. The study of artificial intelligence (AI) has revolutionized computer science and profoundly affected the development of technology and many facets of human existence (Holzinger et al., 2021). When scientists first began to investigate the idea of building computers that might mimic human intelligence in the middle of the 20th century, artificial intelligence (AI) began to take shape. Since then, AI has gone through several stages, each of which has aided its development and impacted computer science. The field saw the emergence of "Expert Systems" in the 1980s. These computers drew upon vast information banks to solve particular problems and make well-informed decisions. Although they demonstrated potential in some areas, their incapacity to adjust to novel circumstances or learn from past mistakes hindered them (Ivanov et al., 2019). The introduction of "Machine Learning" in the 1990s was a breakthrough. Machine learning algorithms enable artificial intelligence (AI) systems to learn from data and improve over time. This paradigm shift revolutionized artificial intelligence and led to important advances in pattern recognition, recognition of images, and natural language processing. AI has a noticeable impact on computer science across a number of domains. AI has sped medication discovery, disease diagnosis, and medical image analysis in the healthcare industry, enhancing patient outcomes and lowering diagnostic errors (Koo et al., 2021). Artificial intelligence (AI)-driven virtual assistants are now indispensable in everyday life, enabling natural language comprehension and voice recognition. Furthermore, through automation and optimization, AI has revolutionized several sectors. Predictive analytics powered by AI has streamlined supply chains and improved manufacturing efficiency. Financial institutions use AI algorithms to detect fraud and trade algorithmically, improving security and optimizing revenue. But these developments also provide difficulties and moral dilemmas. Concerns over data privacy, prejudice in AI systems, and possible effects on employment have been raised. Research and development in ensuring accountability, justice, and transparency in AI systems has become essential. The development of AI has also opened up fascinating new avenues for robotics and self-driving systems. The invention of intelligent robots that can sense and engage with their surroundings will significantly impact several industries, including disaster relief, space exploration, and logistics. The Drivers of Artificial Intelligence Artificial intelligence is revolutionizing corporate operations, but for AI to fulfill its full potential, biological intelligence must also progress quickly. This takes the form of upskilling human laborers to use AI-based technology and solutions efficiently. Skillsoft, which offers multimodal, integrated learning experiences, recently made the findings of its 2023 IT Skills and Salary Report available. The research, which analyzes the condition of the IT sector and highlights the urgent need for workforce training and upskilling given the rapid progress of AI and machine learning (ML) technologies, is based on observations from more than 5,700 worldwide IT specialists, including leaders and staff members. According to reports, AI and ML are currently the top priorities for IT leaders. However, 43% of respondents said their teams have inadequate skill sets, indicating a significant knowledge gap between technology and human expertise (Loureiro et al., 2021). Finding competent AI and ML talent is the biggest challenge facing one in three IT leaders, who cited the fastest-growing technology as the main cause of skills gaps. More training can be the solution, but it must be high-quality. According to Wikhamn (2019), 45% of IT workers stated that management did not perceive any real benefits from training last year. Only 15% still feel that way, as skill development becomes essential for businesses. Furthermore, according to 97% of IT leaders, having certified employees adds value to their company. The authors of the research state that while skill development is essential to creating a competitive business, more work must be done to maximize training inside technology teams. Just 37% of IT workers said that when their companies buy new technology, they get trained "most of the time." Furthermore, compared to the previous year, 80% of IT leaders believe their existing training programs are ineffective at equipping them with the necessary abilities, and 40% more think their firm does not invest enough in professional development. With AI accelerating disruption at an unprecedented rate, the need for employee education has never been more apparent and consequential." To avoid falling behind in the upcoming year, organizations must now take a calculated and proactive approach to developing their skills and capacities, particularly in artificial intelligence. Engaging in interactive training sessions where professionals gain hands-on experience can open up many opportunities, generating business value and boosting team morale and engagement. The hospitality industry. Many countries' economies rely largely on the hotel sector. Hospitality is the welcoming industry, which includes hotels, tourism, eating and drinking establishments, and conferences and event venues. Because the hospitality sector revolves around entertaining visitors. The primary objective of hospitality-related amenities, which can be delivered in both business and private situations, is to provide food, drinks, and accommodation. The on providing human services, is reliant on marketing and consumer feedback. Modern technology also aids in reorienting operations to better serve customer needs. Technology based on AI (artificial intelligence) can improve the customer experience while decreasing the demand for human labor. Over the last few decades, many hospitality-related firms have shifted their focus toward technology in order to increase sales and expansion. The global hospitality and tourist sector is among the most significant, expansive, and rapidly expanding worldwide. Given its anticipated continuous expansion, additional employment should be produced in the upcoming years. Consequently, the hotel industry is essential because it is one of the nation's most significant economic sectors and is fiercely competitive. Artificial Intelligence in hospitality. AI is described as a believing ability developed by human beings (Limna et al., 2021). Artificial intelligence (AI) is the digital depiction of human intelligence, most commonly found in computer systems. AI is extremely efficient at certain activities. Furthermore, technology affects practically every aspect of the economy of a nation by enabling algorithms to make intelligent judgments, resulting in improved efficiency. Additionally, AI enables more intelligent labor from individuals, which enhances company results. But it also demands learning new skills, like technological proficiency, psychological and social intelligence, and imaginative thinking. According to Saini & Bhalla (2022). AI might potentially result in some circumstances where human expertise is replaced by technology, requiring those in the tourism and hospitality sectors to change their organizational structures and protocols. Furthermore, using digital and artificial intelligence (AI) and analytics tools to accomplish and track ...