Hotel Internship Report (Term Paper Sample)

Hotel Internship Report
Student's Name
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Statement Of Authorship
I confirm that this work is my own, and no part of this coursework, except where quoted and referenced, has been copied from material belonging to any other person. For instance, from a book, handout, another student. I am aware that it is a breach of GIHE regulations to copy another person's work without clear acknowledgment and that attempting to do so renders me liable to disciplinary procedures. To this effect, I have uploaded my work onto Moodle and have ensured that I have made any relevant corrections to my work before submission.
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Hotel Internship Report
The hotel and tourism industries are the primary economic drivers in the world service sector. Academic experts support and encourage students as they learn about careers in hospitality and tourism. They have consistently implemented many required learning resources, adequate business case analysis, and well-prepared guidelines at proximity. Nevertheless, practical and real-world knowledge, as compared to conceptual lessons, is regarded as more valuable. This internship report is the result of a combination of my real-world experience and required coursework. As an apprentice trainee, I worked at Swissotel Krasnye Holmy Moscow's Sales and Marketing department. This internship was my first opportunity to acquire knowledge in the massive hotel industry.
Introduction to the organization.
The 34-story Swissotel Krasnye Holmy, which started in 2005, is one of Moscow's tallest buildings and the state's biggest five-star hotels, having won multiple global prizes for its greater customer service and stupendously elegant architecture. This hotel has first-class facilities, set in a scenic setting that provides customers with the chance to stay there while also feeling at home. The Swissotel Krasnye Holmy is just a distance from Pavelets Metro Station, the city terminal for the high-speed Aero express railroad, to Domodedovo Airport Terminal. In addition, the Bolshoi Theater and Red Square are only two metro stops away from Teatralnaya.
Customer Satisfaction
A satisfied customer implies a match between the quality of the product and service and the customer's expectations, which will entice them to rebuy the products. According to Razak, Nirwanto, and Triatmanto (2016), customer satisfaction is projected by combining consumer expectations with the presentation of products or services. The Swissotel is situated in a technologically advanced riverside corporate development within reasonable commuting distance of the Kremlin and Red Square. It has comprehensive high technology conferencing and dining facilities such as the great 557 square meter grand ballroom. Local and international tourists can relish the Purovel SPA and Sport health and fitness center, including a swimming pool, a very well gym, and great spa services. The Swissotel's restaurant is also first class with City Space Bar's breathtaking panoramic viewpoints from the hotel's rooftop, and its mouth-watering charcuterie platter had also led to being named one of them the world's finest restaurants on multiple occasions. The Swissotel's suites are contemporary, spacious, and well-equipped, with huge restrooms, while the modern facade is complemented by cutting-edge interior architecture and intuitive decorations. Swissotel Krasnye Holmy's key attributes have been generosity, first-class customer care, and consideration for the security and convenience of its guests. Swissotel's professional levels are founded on a strong built of trust and several years of experience.
These attributes and the staff's special attention to specialty care have been combined to ensure that the guest's accommodation is an outstanding and incredible experience. The hotel has an improved company personality due to its position and most industry competitors in Moscow. The organization works intending to provide a compassionate and welcoming service that makes the guest feel more comfortable. Swissotel Krasnye Holmy has had a corporate philosophy ever since its inception that strives to maintain a high standard of satisfaction and rigor while maintaining the client in mind by providing a service of comfort and luxury.
Swissotel Krasnye Holmy also employs a variety of total quality management aspects to achieve customer satisfaction. They believe and operate under the premise that quality assurance and improved performance start and end with the client. Swissotel Krasnye Holmy demonstrates this customer-focused approach by paying close attention to customers' feedback. They inspire customers to complete survey data and send letters about their favorable and unfavorable hotel experiences and use this information to improve performance and maintain complete customer satisfaction. The responses are compared to internal and external figures, which usually focus on catastrophic setbacks in efficiency improvements. In addition, Swissotel Krasnye Holmy should include different initiatives centered on Mexican culture to provide customers with a unique experience and improve customer satisfaction. The main reason is that several people are traveling to pursue new and meaningful life experiences that are memorable all over the world, and as such, providing enjoyable experiences to guests would improve customer preference levels.
Training and development
In today's hospitality industry, it is all about people's abilities, especially the characteristics of the employees. According to Yang (2010), the attributes of on the job training are comprehension, skill sets, and sentiments that lead to sustenance and advancement, which provide employees with professional expertise, knowledgeable capabilities, and viable ideas. The job-specific areas of training that constitute the majority of my training program in the marketing and sales department in which I worked included strategies and approaches to promoting enterprises in the hotel industry, working to improve hotel profile information through brand management, and methodologies to make the hotel as appealing to the target group and beyond. As a consequence of these training sessions, I significantly improved my effectiveness and quality, bringing in my technical competence and preparing me for complex developments.
These training areas align with my future expectations in business and entrepreneurship by allowing me to cover a wide variety of tactics and processes for marketing hotel chains, motels, bed and breakfasts, and apartment complexes. Additionally, the training aligns with my projections of acquiring the methodologies I will need to raise the features of the industries I will be operating in, secure regular customers and increase the number of reservations. As a student of business and entrepreneurship to become proficient in the profession, the sector pieces of training would assist in applying the techniques and provide instruction on focus, onboarding, technical skills development, soft skills development, products and services training, quality training, safety training, and team training to link theoretical frameworks to real-world business experiences by acquiring the skills and be able to up businesses for progress.
To ensure effective knowledge dissemination, these pieces of training will be delivered using a variety of methods. There are two types of training delivery methods: cognitive and behavioral. According to Antunes and Pinheiro (2020), cognitive methods provide information orally or in writing, demonstrate relationships between concepts, or provide instructions for doing something. They promote learning by influencing cognitive processes, and they are most closely associated with changes in knowledge and attitudes. Lectures, discussions, e-learning, and case studies are among the methods of delivery. On the other hand, behavioral methods enable the trainee to practice behavior in a real or simulated environment. Therefore, they promote experiential learning and are particularly effective at professional growth and change in attitude. These methodologies encompass equipment simulators, practical exercises, role-play, the in-basket strategy, behavior modeling, and, to a lesser extent, practical examples.
In assessing the advancement of my core strengths to prepare me for my future career after GIHE, I always use a sequence of processes to compare what I consider is positive and negative about my effectiveness to what my top management and colleagues think is positive and negative. One of the stages I always take is to inspect my perceptions to see if they are appropriate to the people around me. I am also reflective- Every day, I consider how my day went and what I managed to accomplish. I consider what went well, what did not go well, and what I could have done better.
Leadership
On my first day at Swissotel Krasnye Holmy, I immediately jumped into discussions to learn about the hotel industry's present framework. In my first week, I managed to meet with many hotel workers and managers. As a student with no previous experience in the business world, I understood how important it was for me to network. My boss offered leadership mentorship and teamwork for community agencies, and he introduced me to influence organizational development and overall organizational training. My internship with Swissotel Krasnye Holmy offered me such real-world