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Decision Making Theories for Hospitality Management (Article Sample)


Decision Making Theories for Hospitality Management


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Decision Making Theories for Hospitality Management
Decision making is the process of making resolutions that are highly important. This process involves two wide categories namely; rational and intuitive decision making. In their research on, “Importance of computing words in decision making,” while taking a keen consideration on the Hospitality industry, Herrera, Alonso, Chiclana, and Herrera-Viedma, (2009) argued that, “Managers need to make decisions well suited for their respective hospitality companies and these decisions maybe structural, operational, and infrastructural and decisions linked with the general performance of the business.” Managers in the hospitality industry must strive to choose the best approach while making such decisions. Decisions made within this industry must be rational (Birdi, 2005.p 109)
However, despite being the best decision making approaches, De Bono’s Six Hat theory and Complex Adaptive System (CAS) have several limitations that may lead to non-realization of success du ring decision making process(Holland 2006.p 7) and (Kenny 2003.p 109). This directly generates from employees or staff involved during the process. Some may complain of exclusion during the process in the case of CAS theory usage.
Suitable Decision Making Approaches
Between the two decision making approaches; intuitive and rational decision making, the best methodology for managers to use during their decision making process is the rational decision making approach. Findings of the research carried out by Kenny, L.J., 2003 on “Using Edward de Bono's six hats game to aid critical thinking and reflection in palliative care,” indicated that De Bono’s Six Hats theory can be an important theory of decision making that managers should adopt in making operational decisions. This should involve allocation of roles to individual employees as illustrated by the single hat role play in this theory. Structurally, the management can also involve its executive in promotional process of employees in hierarchical order (Mulej, 2007.p 353). This still falls under De Bono’s Six Hat theory whereby the hats will represent the roles to be carried out by the chosen panel as they solve the problems one after the other in unison.
After studying Complex Adaptive System Holland (2006) concluded that, “Managers can use the Complex Adaptive System (CAS) theory in their decision making on performance measurement.” In his view, this theory argues that all organizations can be compared to living organisms that interrelate in complexity within their specific niche. All employees within hospitality industries represent a single CAS, and must form part of decision making process on matters such as performance evaluation that directly impacts on their promotional benefits within the company (Levin, 2003.p 15-18). A good example of this theory can be traced back in the forest whereby a single tree acts as a CAS wi...
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