1 page/≈275 words
Business & Marketing
Business ethics (Case Study Sample)
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Case study Nissan
Total quality management is seen as a process where the entire organization works towards achieving continuous improvement, meeting customer needs and organizational objectives (Mukherejee, 2006). It involves quality, customers, employees, production process and management, specifically the role of senior managers. At Nissan manufacturing UK (NMUK), total quality management has been achieved in all the areas required by TQM philosophy. There are eight areas where a business should focus to achieve TQM and they include: ethics, recognition, communication, teamwork, training, trust, leadership, and integrity. Rather than concentrating on the volume of production, TQM focuses on quality, customer demands and expectations (Ehigie & MCAndrew, 2005). NMUK has met business ethical issues. With the jus-in-time approach, it has ensured that it produces the exact amount of vehicles required, the exact models and at the right time. This has ensured that the amount of cash tied up in stocks and in...
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