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Resolving Supply Chain Issues: A Case Study of Tea Leaves and More (Case Study Sample)


Title Page (APA formatted)
Case Name: tea LEAVES and MOORE
I. Major Facts
(State here the major facts as you see them. Make statements clear and concise for your
own understanding as well as for the understanding of the other students and the
II. Major Problem
(State here the major problem as you see it. Emphasize the present major problem. You
may wish to phrase your statement in the form of a question. In a few cases, there may be
more than one major problem. A good problem statement will be concise, usually only
one sentence.)
III. Possible Solutions
A. (List here the possible solutions to the major problem. Let your imagination
come up with alternative ways to solve the problem.
B. Do not limit yourself to only one or two possible solutions. These solutions
should be distinct from each other.
C. However, you may wish to include portions of one solution in another solution,
as long as each solution stands alone. Only in this manner will your subsequent
choice be definitive.
D. Briefly note advantages and disadvantages of each possible solution.)
IV. Choice and Rationale
(State here your choice, A or B or ___ and the detailed reasons for your choice. You may
also state your reasons for not choosing the other alterative solutions.)
V. Implementation
(Prepare a plan to implement your choice)
Appendix (Answer case study questions)
Reference Page (APA formatted


Resolving Supply Chain Issues: A Case Study of Tea Leaves and More
Student’s name
Professor Name
Resolving Supply Chain Issues: A Case Study of Tea Leaves and More
Major Facts
Tea Leaves and More, originally known as Global Tea Company, is a 1985 business established by three sisters in California. However, after the death of one of the sisters, their CPA, Raynold and his two other partners became the new owners of the company through acquisition. Under the new management, Los Angeles became the new headquarters for the company. From the time Jack Raynold took over the management to 2009, the company’s revenues have grown from below 1million to about 25 million U.S dollars. However, the company's revenue growth entered the plateau phase due to expansion and engagement into other ventures.
Major Problem
Currently, the main problem experienced by TAM is customer service. Arguably, TAM's customers are unable to receive quality services because the company is currently understaffed. Notably, the company has three full-time sales representatives expected to efficiently serve the main accounts across the various states (Doyle & Bell, 2014). 

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