Take-Home Quiz (Coursework Sample)

First Name, Last Name
Course Title:
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HRM 343 – Second Take-Home Quiz
Section A: Definitions
A drug formulary is a list of drugs that was approved by a medical board comprising of doctors and pharmacists, and was termed as safe to treat certain diseases. A person’s health plan ensures that he or she gets a drug formulary that is cost effective for his or her health condition. For example, many antibiotics are used to treat bacterial infections.
Direct compensation refers to the salaries and wages paid in monetary terms to employees in a company, in exchange for their labor and achievements that help in the company’s growth. Bonuses and commissions paid to motivate employees will also be seen as direct compensation.
Norm referencing refers to subjecting students who are under similar academic curriculum to an assessment test in order to compare and rank them. Then they are graded according to the ranks.
Criterion contamination is the degree to which job performance scores of an individual are influenced by aspects that are not part of the person’s job description. For example, if an organization has a duplication of tasks.
Halo error is the bias that human resource managers show when evaluating employees’ job performances. The rating will be based on evaluator’s impression about an individual rather than their actual performance. For example, it happens when favors are granted based on race, gender, or country of origin.
Emotional quotient is the ability of an employee to understand his or her own and work mates’ emotions to enhance a peaceful working environment.
Internal equity refers to the fairness in compensation of employees with regard to their job responsibilities and value that they add to the company. For example, people with similar qualification and responsibilities in an organization should have similar compensation.
Incentives refer to benefits that are offered to employees in order to motivate them. For example, an employee who meets his quarterly targets may be given a bonus for work well-done.
Current minimum wage based on federal law refers to the least wage rate that any employee working should receive as compensation. For example, in the USA, the minimum wage rate is $ 7.
Exempt jobs include compensation on a salary basis without taking into consideration the quality or quantity of work delivered. For example, a CEO will represent an exempt job.
Section B: Questions
Question 1: Two interview questions for a Customer Service Representative
If the customer has a complaint about our product, how will you handle him or her?
It will help y...