Emotions and moods (Essay Sample)

Emotions and moods
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Question 1
At my workplace, I evaluated emotional intelligence of two coworkers who work for the company. Kondalkar (2009) says that such an evaluation is important to understand aspects of emotional intelligence such as social skills, empathy, self-motivation, self-management and self-awareness of employees.
Paul is the head of the procurement department of the organization that I work for. He has unstoppable energy, an MBA degree, charisma and is intelligent. He has raw ingredients to drive success; however, he seems lacking emotional intelligence. First, his empathy is poor. He likes being impatient when his fellow colleagues bring issues that need his attention. He also likes making joking remarks that hurt others and he reacts negatively to criticism. Secondly, his self-awareness is poor. He does not know how his emotions and actions affect other employees. Third, his self-management is wanting. He is unable to control his emotions; he likes verbally attacking others. He makes rush decisions and compromise values of his colleagues. He does not like giving help to others nor does he like challenging others who act unfairly. Fifth, Paul has poor social skills. He does not know to solve dispute diplomatically. Lastly, his self-motivation is poor. He is not open to hearing new things, and he is always on himself.
On the other hand, James is a great HR officer working for the same organization. He plays his role effectively and therefore has good self-management skills. Secondly, employees appreciate his contributions and presence because he is available for people, and this is an indication that he has social skills. Thirdly, he has empathy; he is curious and has the interest in people and sensitive to employees’ needs. Being curious has enabled James developed a heart of helping many employees who need assistance. Fourth, he is self-aware of employee strengths and weaknesses. He knows people’s potentials because he learns to pay attention. He is caring and morally upright person. He is self-motivated, hard-working and ambitious person and focuses his energy toward achieving goals. He is self-regulated, and he knows when to say no.
The study results assist in understanding the effect of emotional intelligence on workplace. Hochschild (2012) presents that understanding emotional intelligence helps to attain teamwork, performance, productivity and interpersonal effectiveness for the organization.
Question 2
Emotional labor was quite demanding because it expected me to express positive emotions to customers and clients (Fineman, 2003). This work was always emotionally taxing and caused burnout on me (Noah, 2013). For example, there were two occasions in my career when felt I was being put under extreme emotional labor by his manager. First occasion was when the manager assigned me to work as a sales representative to market and promote sales of the company’s products to various customers across the board. The other important example was when the manager assigned me to work in customer service department in order to attend to customers’ needs and services. Based on the two examples, these were jobs that were emotionally taxing whose affective outcomes were related to employee burnout. I was expected to manage my emotions according the demands of the manager in order to win the interests and confiden...