Organizational Management: Analysis Internal Environment (Essay Sample)

Organizational management: analysis of the internal environment of the service industry and the impact on the management of people with specific reference to Westminster Conference Centre
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Analysis of the internal environment of a service industry
Internal and external environmental factors are of paramount importance to the management of both large scale and small scale organizations. Filatotchev and Nakajima (2010) argue that today’s managers must know exactly how the dynamisms of an organization’s internal and external environment influence, and at times restraints, its productivity.
The internal business environment refers to the components inside the organization that have a direct bearing on its operations (Smith and Mounter, 2008). It includes the structure of the organization, internal communication, the policies, corporate culture, the role management plays, and the way in which management and employees perform their tasks.
Structure of the organization: this is the way in which the management, employees and resources have been arranged, so that the organization can achieve its objectives. Service industry’s organization structure can be grouped into functional structure, where employees are grouped according to their functions, divisional structure where employees are grouped together in departments based on divisions and matrix structure which involves bringing together specialists from different parts of the organization, based on the function they perform and the divisions they belong to, to undertake specific projects (Campbell, 2003).
Internal communication: this is the transfer of information from a sender to the receiver. In a service industry managers use communication skills when explaining an instructional concept, organizational changes, or simply to let staff know what is expected of them. A manager may also need to answer to questions or receive feedback from the subordinates and communication; either written or oral is the only most effective tool.
Corporate culture: the values, ideas, expectations and beliefs shared by the staff managers of the organization usually comprise the corporate culture of any service industry. Each organization, be it manufacturing or service industry, develop its own unique way of doing things.
Impact of internal organizational environment on management of people (a reference to Westminster Conference Centre)
Westminster Conference Centre is a well located conference center in Maryland, ideal for corporate retreats, team building retreats, corporate event venues and conferences. It is a hospitality service industry and a closer look into its operations reveals a complex but well managed internal organizational environment.
Structure of the organization: The structure usually imparts the number of employees in the organization, the levels of hierarchy, the extent of employee and department collaboration and the roles played by each employee. Catlin-Legutko and Klingler (2012) recognized structure as the starting point for organizing which include roles and positions, hierarchical levels and spans of accountability, mechanism for problem solving and integration. For example, due to vast services provided by Westminster Center, it is easier to manage the large number of employees if they are organized in structures. Functional structure at Westminster ensures each person is grouped according to the function they perform for instance catering services or conferencing services; divisional structure groups them according to departments while matrix structure combines both functional and division.
Communication and corporate culture: for a service industry where consumers demand highly personalized services, a culture of proper communication is the key. From product development, customer relations and employee management, communication is essentially the backbone of a business’ operation. For Westminster Conference Centre’s nature of business, employees are a key communication audience with the management because they often serve as the conduit of other audiences who in this case...