Bad News: Reply to customer response on late delivery (Essay Sample)
Hello there, I believe everything is listed below. One thing i want to make sure you get the idea. This paper is submitted through SAFEASSIGN which is going to match the paper you will write with existing works.
- One to two pages in length /Single spaced / @ 300 words /
- 12 pt Times New Roman Font - Paper will be submitted through SAFE ASSIGN.
- Response to a customer complaint or the delivery of news to someone that will be perceived as bad news.
- Topic of your choice as long as it is a realistic situation
o Example: response to expressed dissatisfaction with a non-returnable item
o Example: response to expressed dissatisfaction with the company’s in-store or point-of-sale service
o Example: response to expressed dissatisfaction with company’s hiring procedures / outcome
- Use deductive or inductive process based on the scenario you decide
- IMPORTANT NOTE: This situation presented must be a challenging situation in which to present bad news to a client or customer.
Bad news: reply to customer response on late delivery
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We were concerned after receiving your letter regarding delays in pizza delivery. We will ensure that you will not experience such disappointments and inconvenience again. In all cases, where there have been customer complaints, Pizza House Pizzeria has undertaken measures to respond to the complaints. The mere act of complaining shows that you took time to monitor and assess the services being offered. Hence, we appreciate your efforts to point out about service delivery, as well as appreciate feedback from customers since, such information helps us to serve you better without compromising on quality of service delivery.
Based on previous results the wait time and delivery distance are the two main reasons for delay in pizza delivery. Allow us to follow-up on the matter and review current procedures with our delivery staff. We will undertake further evaluation to prevent such delays in future. Feel free to contact Pizza House Pizzeria with the phone number 800-956-8601. You are also welcome to make any further suggestions as every customer needs to get the best quality service provided. We propose to offer free delivery at any time of your convenience to demonstrate our appreciation and recognition of your input towards improving our customer services.
As earlier stated if you give us another opportunity, it will be possible to demonstrate our commitment to serve you. We pledge to improv...
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