A Proposed Staff Management For Five New Dunkins Donuts Locations (Essay Sample)

Institutional Affiliation
Human Resource Management Practices
Date
Introduction
Dunkin Donuts is a world-leading fast food establishment. It has shops in more than 30 countries worldwide and has more than 10,000 outlets. It has been operational for more than 60 years. It is famous for its coffee and different types of donuts. They also sell more than coffee and donuts some other items sold include other beverages, e.g., iced tea and milkshake, burgers, snacks, sandwiches. I have been working for one of the Dunkin Donuts franchisee who owns 20 Dunkin Donuts locations and wants to open five new outlets. I am to be the new manager. My exceptional knowledge, skills, and experience have made me successful in the management and the general operations. It has lead to the highest profits, growth, and excellent asset utilization. The success in the new locations is guaranteed as I plan on following the below steps in coming up with best workforce and ways to retain them.
Job design
It involves identifying the different tasks and organizing them into various task groups. They are usually related or have something in common. Some of the questions I will have to ask myself when coming up with the different post and determining the responsibilities of each task group will be; What are the task needed to be completed for each of the position, how each activity will be performed, how long each job takes to be completed and the order which the tasks should be performed.
Job design helps in achieving the organizational goals and employee satisfaction. Techniques which will be applied will include job rotation which is the rotation or the circling of the workers in the different section or department of the fast food. It will ensure that in case of shortage of workers or during the off-peak there won't be tasks that will be left unattended. It will also help cut the cost by retaining few productive workers with versatile skills set who can multi-task, e.g., a hostess can be a server and vice versa. Job enrichment involves coming up with jobs that are more challenging which will help keep the employee interested and motivated. It also gives them a sense of belonging and avoiding repetition while assigning the duties to the different employees. It will help cut the cost a great deal. Job enlargement will enable.
While job designing I ensured that I check the work overload and work under load, that the tasks aren't repetitive, have defined the work process, that have explained the working hours and have ensured that the employee will not remain isolated. The advantage of coming up with a job design is it helps fill the right person with the right job vacancy, assists in analyzing training and development needs and help answer questions like who to do the training, when to do it, the content of training, the type of training: behavioral or technical ,it helps in performance evaluation and appraisal, it helps in determining the compensation package for a particular job group, assists in the recruiting process and help explain what is needed to be done to consider a specific task accomplished.
Organizational design
It is the hierarchal arrangement of authority, communication path, duties and rights in an organization. It helps improve efficiency, makes management easy, helps in the differentiation by coming up with different departments and indicates who are in charge and it helps in integration which is the linking the various units to form a whole functional group. The cashier is responsible for manning the cash register. At the end of each shift, they hand in the cash to the account manager who reconciles the necessary reports. Accounts manager will be responsible for the preparation of daily, weekly, monthly, and yearly reports and reports to the manager of the establishment.
The hostess/host will be responsible for welcoming the guests. The service crew will take the orders from the customer, rely them to the kitchen by use of the point of sale machine and finally pick the food from the kitchen to the customer. They will also bill them. The steward team will be responsible for the cleanliness of the establishment. The human resource manager will be in charge of whole staff and will report to the establishment manager. The shift supervisor will be in charge of the day to day operations .During the shift they will ensure that the activities are running without a glitch. The various head of the several departments will report to the shift supervisor who reports to the establishment manager. The establishment managers will report to me, the general manager. I will report to the executive management of the locations. This report will include all the financial statements, detailed information about the staffs of all the five locations, the general state of the five new outlets and suggestions on what can be done to increase productivity in the future.
Recruiting and selection
Recruitment is securing workforce to fill in the vacant post to ensure the smooth running of the day to day activities. It is a very crucial stage. Dunkin Donuts worldwide has an official website. Posting of the vacancies on this site is the most efficient way to reach an enormous population. It will include a brief description of the job. It also contains the benefits information. Those interested will check out the positions available on the company website. They can then fill in the application form for the position that best match with their knowledge and skills. Which when filled will be submitted. The application will be screened, and an email sent to those who qualify to invite them to a video chat or phone pre-interview. A formal interview will then follow. At this point, the potential employees will be interviewed and will help confirm if what was in the application form is accurate. The offering of an employment contract in duplicate is the next step .if they agree to the terms and conditions of the agreement they will sign it. Then after this, the successful candidates proceed to orientation and training. The whole process must follow both the national labor laws but also the company rule on employment.
Training and performance appraisals
While doing the training, the first step will be to determine the knowledge and skills needed to perform a particular task. Constant monitoring and adaptation of technological changes are mandatory. Training is to be done by experts .e.g. old workforce train a novice servers also special care must be taken when choosing the trainer...