Video Case Study and Skill Assessment IT & Computer Science Essay (Essay Sample)

Video Case Study & Skills Assessment
Table of Contents
TOC \o "1-3" \h \z \u Introduction PAGEREF _Toc5047723 \h 3
Case Study Questions PAGEREF _Toc5047724 \h 3
Question 1: Is service management relevant to digital transformation? Give examples with references from the video for ITIL4. PAGEREF _Toc5047725 \h 3
Question 2: Discuss the key changes in the ITIL4 framework and how organizations can transition from ITIL v3? PAGEREF _Toc5047729 \h 4
Conclusion PAGEREF _Toc5047734 \h 5
Reference PAGEREF _Toc5047735 \h 6
Introduction
Axlos has developed ITIL 4 with various improvements in previous ITIL v3 version. ITIL 4 has been developed by analyzing the experience and opinions noted in their ongoing research by various management practitioners and IT leaders. Regardless of the existing trend of claiming the irrelevance of service management, ITIL 4 make a statement that service management is more relevant than ever before. The Information Technology Service Management systems are required in technology management, software management, and DevOps to provide the organizations with ease in business processes and customer relations management. Today's businesses which are service providers, as well as consumers, need a high-tech ITSM system to easily manage the data and operations and ITIL provides the required guidance.
ITIL is not just an update for ITIL v3 but it contains material that is more relevant in today’s technological landscape. The ITIL 4 concepts are not new but they are important and have not been emphasized before. The ITIL 4 technologies put a greater focus on employee management, customer management, business operations and the way those operations take place. ITIL is multi-model service management that provides with a way to adapt and adopt directions to fulfill the need of different parts of an organization.