Project Management Assignment: Analysis Of Communication (Essay Sample)

PROJECT MANAGEMENT- MOTOR POINT
Student’s Name
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Professor’s Name
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Project Management- Motor Point
Initiation
Due to the high rate of competition in business, more techniques and skills need to be applied in order to move a step further in regards to the company expansion. A business has no limits no matter its size. It should keep on expanding and stakeholders in business need to identify their strengths and weaknesses (Blake, 2016 p.46). Therefore, stakeholders should be committed and ready to identify any supportive factor than can be applied to bear more fruits. The process of initiation depends on the nature of the business. The factors that suit it better need to be applied. However, to adhere to that, any formulation of development will always be compromised. It’s the duty of managers and financial analysts to understand what a business does best and what it is capable of doing in the future if several adjustments were to be done (Liu et al, 2009 p.202). Therefore, the objectives should be attainable within the proposed time and with the available resources and personnel.
In this case, Motor Point is the main focal point of the study. It has been a small business renting cars in my area but it has grown tremendously over the last five years. Not because that this company does not experience competition, but the company and its stakeholders have been committed to serve the public with passion. With the desire to be more successful in business, the company plans to open four additional branches in the next year. What shows that the business is expanding? Ideally, the number of employees has been increasing from 25 to 100 within a span of five years. This is a clear indication that the demand has been high and there is increase in the number of customers. To maintain and attract more customers and recognition, more branches have to be set up in different parts of the country to ensure it meets the market demand (Zhu et al, 2006 p.1559). To incorporate better services and setting of the desired branches, cost estimation has to be done to deduce a rough manuscript of the time and resources required to accomplish the desired plan.
Resource costing is a typical move towards the cost estimation. The resources need to be analyzed together with their cost. In this case, there is need to have structures. These are meant to be offices, garages and parking grounds. To expand the business, we need to have an additional of 40 cars and there is also need to increase the number of employees to a rough estimation of 160 employees. 40 employees in each of the new branches and maybe more could be added later when the business the operation is successful. To attain this, a sum of about $ 950, 000 is required for accomplishment of the initial stages of the project. A span of 6-8 months is required to accumulate and save enough funds.
Also to ensure that the business commences in a high level of technology, an addition of $100,000- $200, 000 is required to facilitate online website and computers. This can be done through the advertisement of PM motors in different platforms and also delivery of internet aided services to the customers. This may entail online services like booking of cars or in case of any query. The above stated cost is covers a wide range of tasks. The company needs to perform initial tasks before the project is brought into practice. It has to acquire the recommended number of employees and train them accordingly to fit in the job structure (Liu et al, 2009 p.207). Tax payment should also be considered and therefore the final cost for the project will be roughly $ 1.3 million. This is not a small amount of budget but can be made possible through extensive saving and application for loans to supplement the cost.
Planning
Analysis of Communication
To ensure realization of this project, a lot has to be done to attain a good flow of the recommended steps. This begins with the steps and duties assigned to each employee. Every individual has to perform his or her part as expected to realize maximum results. Employees should learn to be self-driven and to perform tasks without being pushed. Passion and love for the job is the most important aspect in ensuring that Motor Point maintains high ethical standards. Understanding and cooperation is very important among all members of staff. With cooperation, definitely all tasks will be effectively accomplished leading to better results (Blake, 2016 p.48). Above all, communication is essential between members of staff or between the company and its customers.
Communication is the key factor in any business (Kerzner, 2013, p.91). There must be a clear channel of passing information between the business holder and customers to facilitate understanding and feedback. Customers have to request for what suits them well. On the other side, the service provider or the company has to take into consideration the likes and dislikes of the customers and respond to them appropriately. Many businesses are affected by the inability to pass information to their customers. With this type of technology, communication has to be more digitalized for easy delivery.
Motor points understand the importance of clear channels of communication with customers. Through the several consultations and analysis done, the manager should be able to realize the need to adjust the nature of communication to improve the flow of information in the organization (Heagney, 2016 p. 136). Due to the fact that customers are the most important party in a business, they have to be given what they consider quality and satisfactory services. The branches to be established are so many in such a way that analog methods of communication cannot be able to serve the increasing number of customers. A customer should not waste a lot of time trying to reach the company for them to book a car. Booking has to be done online to avoid congestions and delay in the offices.
The process becomes tedious when people have to queue in order to be served. Now with this electronic method of booking, all services and feedback can be issued instantly and from anywhere. A customer can either book a car, cancel an appointment, request to be picked up, submit complaints or compliments with the new online platform service. On the same point, internet services enable the staff to tracks the customers as allocated just with the use of GPS system (Kerzner, 2013, p.91). This is a major achievement as it saves time for travelling to book a car; hence, the customer will be more interested in the new services introduced. Also, with the use of technology, various websites can be created to enhance the showcasing of the company services, culture and its nature in general. For instance, the company can decide to post all information regarding the type of cars they offer and the cost per each. Customers will be aware before proceeding for an appointment and this facilitates answering of any queries pertaining to the terms and conditions of booking. In addition, there could be introduction of several payment channels like PayPal to avoid direct handling of cash (Zhu et al, 2006 p.1562).
Work breakdown structure
Planning and breakdown of work structure require specialization and concentration to avoid messing up other steps. Order has to be followed to avoid skipping or failing to attend on some parts. Firstly, the managerial staff of Motor Point should identify the most suitable locations where the branches have to be placed. This is done by checking the level of competition or the availability of similar investments in the same area (Brown et al, 1991 p.55). The population of people and their taste should also be considered. The best area to locate such a business is an area with a large population and areas where people depend on car hire. Simply, this can be identified through carrying out a minor report to compile data concerning the market structure and diversity of the population.
Next part is acquiring the required amount of cash to facilitate the commencement of the project. Without cash, the project plan stagnates and the implementation becomes a problem. The period for acquiring enough cash is a span of 8 months as per the plan. The total of $1.3 million can be achieved through savings made and acquiring of loans to be paid later depending on the interest set. After obtaining the required starting capital, the next step is setting up the required structures in the areas identified. The structures have to adhere to the recommendation and the care should be taken to avoid overspending at the initial stages (Blake, 2016 p.58). They should also put into consideration, the technology status required hence modern and effective technology is essential. Then the rooms have to be made appealing and favorable for the job, ensuring security and finally booking and securing of parking grounds.
After construction and setting up of structures, the next step is to order for the cars from the intended companies. Each must have a maximum of 40 cars made of different designs to provide varieties of taste for the customers. When this step is accomplished, then the project is due to begin and stakeholders will gain the breakthrough of earning productive returns. To mark the commencement and official opening of the branches, personnel have to be hired through interviews. This is meant to acquire the most competent and capable people to do the job (Heagney, 2016 p. 172). The last step is training the hired workforce and introducing them to the various job specializations. This has to done by the managerial staff depending on how much they expect from the employees. After training then the project will be ready to begin with the help of new managers.
Execution
After proper preparations for the project, employees work to their...