Business & Marketing: Management Experience And Skills Interview (Essay Sample)

Student’s name: Professor’s name: Course Code: Date: Manager Interview Essay I interviewed Mr. George Smith a manager in UPS Stores. The interview aimed at his view on management experience and skills. The main topics of discussion were about the roles of the manager, challenges experienced, technology, teamwork and skills required in a management role. First, for someone to be a manager certain requirement are needed. For example; a business degree, this is the primary requirement is a business degree, a lot of reading and learning come hand in hand and experience as explained by Mr. Smith. The role of management is not taught, you must learn how to conduct yourself through experience over the years. Managers do require to have a unique trait that outstands for them to own the managerial seat. These traits include teamwork in that, a manager engages his employees in decision making, in the installation of new systems for them to feel as part of the organization and boost their morale, persistence, dedication to one’s work, quality, efficient work and timely reports. Mr. Smith explained his roles as handling the checks percentages that are received by the company but not sent to the customers. In the same regard to checks, he confirms accuracy and efficiency when sending checks to customers to avoid disappointments and complaints from customers. He ensures that the number of employees is as required to enable a good flow of work as well as ensuring the employees are punctual and they all attend work. A manager is responsible for the reports generated by the employees and presenting the reports to the executive management. In decision making, Mr. Smith used Eisen Decision Matrix to enable prioritization of work. Despite how good the managerial position seems to be, there are certain drawbacks experienced. For instance, when working with a big team, there can be misunderstandings, gossip, misinterpretations which lead to inefficient work. Mr. Smith says that automation of activities will greatly affect employment rates since machines will take employees roles soon. Organizations experience virtual teamwork which can be conducted via conference calls. It has various drawbacks that may lead to the deficient performance of the organization. For instance, managers will have to go through all the reports one by one, the work of the employees can be shady since there will be no supervision which can lead to inferior performance. Therefore, there will be value and assessment pedals to ensure reports are of quality. Reflection and Response I found Mr. George Smith's interview interesting and informative. Even though some of the details are usual facts, for instance, the needed requirements for one to be a manager, the details we quite involving. He talked about persistence from a manager which is a characteristic of a manager who is a leader. In most cases, there are similarities between a leader and a manager where success is established. According to (Bush), managerial leadership skills are rather inborn traits than taught, for example, interpersonal skills which involve effective communication, relationship with employees and to achieve success in an organization, the good interrelation is essential, decision-making skills is when Mr. Smith uses the Eisen Decision Matrix that involves importance and urgency and technical skills involves, methods, procedures, and techniques that one acquires as they gain experience in their career paths. Therefore, I would agree with Mr. Smith when he says that, he earned the managerial position after years of persisting to be a leader and years of experience. The drawbacks that are faced by managers are major. Without a plan, it is hard for a manager to crack through the role. Therefore, the problems given by Mr. Smith about misinterpretation, misunderstanding in a big team can be handled. However, gossip is something that cannot be controlled and therefore, it is the responsibility of each employee to focus on the objective of working in the company. However, he talks about the decision making in the cycle of invoicing. Where without a keen interest in decision making he can make mistakes that can affect the whole organization. Therefor...