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Contemporary Issues In Professional Business Communication (Other (Not Listed) Sample)




Contemporary issues in professional Business communication
Contents TOC \o "1-3" \h \z \u 1.Introduction PAGEREF _Toc484881570 \h 22. Issues in professional business communication PAGEREF _Toc484881571 \h 32.1 Direct versus Indirect Communication PAGEREF _Toc484881572 \h 32.2 Trouble with Accents and Fluency PAGEREF _Toc484881573 \h 32.3 Different Attitudes toward Hierarchy and Authority PAGEREF _Toc484881574 \h 42.4 Trust PAGEREF _Toc484881575 \h 42.5 Workplace relationship PAGEREF _Toc484881576 \h 42.6 Ineffective leadership PAGEREF _Toc484881577 \h 52.7 Communication issues due to technology PAGEREF _Toc484881578 \h 52.8 Other communication issues PAGEREF _Toc484881579 \h 53. Conclusion PAGEREF _Toc484881580 \h 6
To achieve quality in organization’s communication consistent move towards acquiring the heights and the determination to tackle with failures is required to treat professional communication as an opportunity.
2. Issues in professional business communication
At the business level, the repercussions of communication failure can be very harmful. Here are some instances that clearly states the outcomes if you get failed to comply with the standards of communication that are expected by employees, shareholders or clients.
For instance, Nokia was failed to comply with the needs of the market and struggled a lot to convert its innovative ideas into services. The reason behind this was the “habits of communication which includes no proper discussions about plans of bringing new phone models to the market”. Enron’s collapse was due to “communication based leader responsibilities” which the management was unable to meet (Bouwman, et. al.,2014). The responsibilities such as “communicating proper values” and “transparency to the reasons of problems” were not met. The factors which leads to the disaster of BP oil were “lack of communications” and mismatch in “sharing important information”.
Toyota faced a huge global communication disaster recently because it “forgot the need for transparency”. The organization changed the story and covered the genuine issues, bringing about its image being fundamentally distorted (Stieglitz & Krüger, 2011).Toyota Motors in a nutshell, declared that it could confront misfortunes a total of $2bn approximately from lost outputs and deals around the world. Had it been straightforward, the issue "could have been settled with far less negative press, and without the decrease in sales", as indicated by Avi Hein.
2.1 Direct versus Indirect Communication
In western cultures, the style of communication is direct and its meaning is very apparent. The way of presenting messages in another culture is quite distinct. Hence, the communication between a person related to western culture and a person related to another culture might create confusion in the working place (Ober & Hillson, 2001). This happens during face to face or virtual interactions. The most important determining element in a corporation is how the employees with distinct cultures respond to each other.
2.2 Trouble with Accents and Fluency
A more evident challenge inside a diverse working environment is the language hindrance among employees, including accents and fluency. Though English is the standard spoken language at international level for business, numerous non-English speakers may feel unnoticed and neglected in the working environment as they experience problems delivering their statements in non-native language. In Star Princess Cruise Lines, the passengers who are on the cruise ship Star Princess asked the ship crew members that due to being in distress they had to stop the ship. But unfortunately, the ship did not stop and no aid was provided to the people. As a result, 2 people died due to dehydration.
2.3 Different Attitudes toward Hierarchy and Authority
In any corporation, teamwork is fundamental for achievement and success. However, in a few societies, employees are dealt differently according to their rank inside the organization. Training in the work environment ought to represent transaction strategies among various societies. For instance, multicultural workers have distinct methods for displaying a thought to the supervisor or CEO. In a few organizations, workers must first present to higher level colleagues and upper professional ladders before approaching the official level. While some other corporation has hierarchical structure where staff members and leaders work as a united team. An absence of social mindfulness can bring about a disengaged workforce and leave a few employees feeling unrecognized and neglected. For instance- In British Petroleum, in 2010, a massive crisis was observed for BP as well for its partners. This all happened due to the blow out in the horizon oil rig that is offshore. As there was poor communication, this became the important factor in the disaster. A report on the white house commission was made on this specific incident and told that miscommunication between employee and manager is cause of disaster (Valvi & Fragkos, 2013).
2.4 Trust
The trust inside ...
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