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Pages:
5 pages/≈1375 words
Sources:
3 Sources
Level:
APA
Subject:
Literature & Language
Type:
PowerPoint Presentation
Language:
English (U.S.)
Document:
MS Word
Date:
Total cost:
$ 18
Topic:
Hospitality and Tourism (PowerPoint Presentation Sample)
Instructions:
ways to increase revenue at a hospitality facility by offering an enhancement to the guest experience, that is beyond the expected amenities offered. it discussed at least five examples of such investments that companies have made to target both the internal and external customers. Advanced technology, Digital Marketing, commodities and real estates, events and attractions and improving the experience of customers. source..
Content:
Hospitality and Tourism
Name University Course Lecture Date
Tourism and Hospitality
* The failure or success of a destination and business depends on service.
* Customer service is the integral part of delivering tourism marketing promise to guests.
* Quality customer value is an experience of feeling heard or valued (Altin et al., 2018).
* Training is critical to ensuring quality service.
* Customer service training provides employees with a foundation for effective delivery of service.
Enhancing hotel guest experience
* At the moment, must deliver decent and personalized guest experience
* Satisfied guests are powerful marketing tool.
* •Positive guest experience is a significant way of building a brand. A bad experience can lead to a number of guests to choose competitors.
Internal and external customers
...
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