Employee Involvement in Service and the Guest Experience in a Hotel Context. (Term Paper Sample)

Employee Involvement in Service and the Guest Experience in a Hotel Context.
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Executive Summary
Many business enterprises except the case of a sole proprietor, are run by an employer who may be a person or an organization, in collaboration with the employees who seek to offer services in exchange for wages. Therefore, for any sort of business to commence and thrive, the employer and employees’ involvement in service should be of equal capacity. This report seeks to evaluate the employees’ involvement in service and the guest experience in the hotel context.
Introduction
In the hotel context, guests' experiences are determined by some several factors, one being the employees’ involvement in services provision and decision making. These employees directly interact with the guests in a hotel. They, therefore, have a better understanding of the guest's needs, priorities, likes and dislikes and how to handle them. Employee service involvement helps in prioritizing guests’ interests hence ensuring satisfactory guest experience. Employers should, therefore, take the initiative of involving their employees in various services such as hotels' decision making, offering incentives to them and even improving the conditions they work on.