Recruiting and Staffing Plan: Interviewing Techniques (Coursework Sample)

Recruiting and staffing plan
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Introduction
Recruitment of employees is an essential component of every organization. It is important as it helps in the identification of individuals that are vital to ensuring that the objectives and goals of a firm are achieved. Amazon as on the most successful firm is seeking to recruit a customer service manager. This essay, therefore, seeks to provide insights into the recruitment and assessment process that the company can employ to obtain the right individual for the job.
Legal aspects of recruitment that Amazon should be cognizant of while recruiting the customer service manager
The EEOC (Equal Employment Opportunity Commission) has enforced laws that prohibit companies and organizations illegal discrimination of employees or applicants because of an individual's religion, race, sex, and color, age, national origin, and genetic information or disability.
Recruitment plans for the position
Recruitment is a process that entails finding, and hiring candidates deemed qualified either from within or out of the organization in a cost-effective and timely manner for a job opening. Caruth & Pane (2009) add that the process involves analyzing job's requirements, attracting workers to the job, screening the selected individuals who have rendered their applications, hiring, and incorporating the new employee into the company. Bogardus (2004) explains that in human resources, there are stages of recruitment that most organizations employ when recruiting staff members. The stages encompass analysis of the job, advertisement of the open position, screening of applicants, and finalization of job offers. During the analysis of the job, the representative in the human resource reviews and analyzes what the individual to be recruited need to do in the open position. Bechet (2008) elaborates that it involves building the description of the job, setting the qualifications, and defining the range of the salary. The advertisement, on the other hand, involves searching for the applicants with the aim of finding individuals matching the requirements for the job. The applicants are then screened through the test of personalities and skills, as well as, assessing the motivation and fitness of the applicant to the organizational requirements. The process is accomplished when the applicant has been offered the job which is often inclusive of the compensation package.
According to Stedt (2006), the recruitment of staff is a vital component of every business. When a firm chooses a right individual during the recruitment exercise and subsequently trains and treats them well then these individuals not only produce results but also have higher chances of staying in the organization for long.
Tools to be used in the recruitment process
The use of recruiters will be the ideal method for finding the right candidate for the position of customer service manager. The recruiters can employ various diverse methods such as websites, professional organizations, and other methods to find ideal candidates for the position. Besides, they have the leverage of networking excellently through attending events where they are likely to meet potential candidates. Moreover, they often keep a pipeline of possible candidates with a good match in case a position for that match arises. The recruiters that will be employed in this case are a corporate recruiter within the Amazon. However, the recruiter will analyze the job description of customer service manager, set the minimum qualifications for the position, and define its salary range. After that, the recruiter will have the mandate of screening the applicants for the vacancy by testing their personalities and skills. Besides, it will encompass the assessment of the motivation and fitness of the applicants through the process of interview. The recruiter, finally, submits the individual perceived fit for the job to Amazon Company, who in turn is offered the job. Once the individual is absorbed, the firm will offer the compensation package.
Yu & Cable (2014) describe staffing as a management function that encompasses manning the structure of the organization through an effective and proper selection, development and appraisal of personnel to occupy the roles given to the workforce or employers. Bogardus (2004) asserts that it is a continuous and pervasive activity whose basis is the efficient management of personnel. The process is essential as it ensures that the workplace runs efficiently and smoothly, as well as, the right employees being in the right positions. Yu & Cable (2014) add that well-managed employee and their continuous evaluation and training help in equipping them to have the ammunitions to be prepared to carry out their tasks. Adler (2007) reiterates that good employees are equivalent to better provision of services.
The assessment method to be used by Amazon in recruiting the customer service manager
The assessment method employed will entail that of motivational fitness and cultural fitness, as well. The motivational fit, in this case, refers to the degree to which the employer and the candidate agree with especially concerning what each party expects to receive in the relationship. Furthermore, it assesses the compatibility of the candidate with the mode of operations and values of the organization. This type of assessment enables the candidate to perform successfully in different roles across the company.
The other crucial assessment method will entail cultural fitness. It determines the congruency of the values of the company and that of the candidate. It illuminates the ability of the worker to carry comfortably out their tasks in an environment that commensurate with his/her values and beliefs.
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