New 401k Plan Internal Memo Research Assignment (Essay Sample)

Date:February 9, 2016
To:Jill Hillings
From:Jane Smith
Subject:New 401k Plan
As you are very aware of the current business situation, there is a dire need to adjust on our service delivery methods. This will enhance the efficiency with which our customers are served and their satisfactions met. An increase in the volume of customers coming into our restaurant is a good corporate reflection. We need to make the best service delivery strategies to ensure all those who come in get delighted and be willing to purchase and re-purchase from us again and again as we advance our market share. This will not only be profitable to the firm but also result in our happiness.
Based on our service delivery methods at present, the ordering system has always been stipulated in such a manner that can only meet to effectively serve a small number of clients at ago. We have got quite a number of competing counterpart restaurants in the industry which were sampled on the basis of their systems and in deed we can far much be better ahead of them if we revise and update our ordering systems.
Going by the evaluation of the 401k Restaurant; critical analysis has been made on the delivery process and the result may not be promising if necessary adjustment is not made. As per the current state of affair below are the findings:
* Customers’ order and table number are recorded by counter staff on a ticket.
* After the customer pays, the ticket is given to the sandwich makers who complete the order.
* One of the counter staffs then takes the order to the customers table.
Approximately the whole process results in a lead time of 4.7minutes per customer. It would be awesome to enhance the efficiency to a lead time of 2minutes per customer. It is possible and we have all the resources and knowledge to work this plan out. All that have to be is to restructure the roles of the employees. The firm will be better placed if the following recommendations are implemented:
* Limited menu selection.
* Payments to be effected by the customers immediately as they sign in.
* Division of labor among the counter...