Consumer Centered Care Research Assignment Paper (Essay Sample)

Consumer centered care
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Consumer-centered care, also known as patient-centered care is a multi-dimensional process. It involves respecting the beliefs, values, and preferences of the patient. Customize care given to an individual and ensuring it is culturally competent. The caregiver has to understand that the preferences can change at a given moment. It involves integration and coordination of care, ensuring there is continuity from a setting to another and exchange/passing on accurate information in a timely manner. It involves educating and effectively communicating with the patient, providing understandable and accurate information on the patients’ prognosis, diagnosis, and the treatment option available. This is communicated to the patient in accordance with their preference.
It focusses on making sure that the physical comfort of the patient is attained through the management of the symptoms of the illness the patient suffers from. This ensures that the patient is free from pain and sufferings. Through this the patient gets emotional support, the intensity of fear and anxiety is lessened by being able to attend to their uncertainties, disability, loneliness and the negative financial effect caused by their illnesses. Family and friends are accommodated in patient-centered care such that they are involved in Caregiving, decision making, recognizing their patients' needs, their potential contribution and welcoming them to the environment of care. In this essay, it will be examined patient-centered care towards patients having Anorexia Nervosa (Tay, Ang, & Hegney, 2017). This is one of the serious mental illness with very high/marked morbidity and mortality. It is an eating disorder. It is a psychological disorder. In the list of most common chronic diseases in young people, it's number three. It is a psychiatric illness that most of the times/primarily strikes female patients. The peak onset of this mental illness is between 15-19 years.
Anorexia Nervosa is associated with self-starvation and food restrictions. It is diagnosed using the DSM-V whereby the patient exhibits a refusal to maintain their body weight above or at the minimum normal requirement for their age and height (Lock & Grande, 2015). Two they have an intense fear when it comes to gaining weight. Lastly, they have distorted body images. One is at risk of anorexia when they are worried and pay so much attention to their shape and weight. When they have anxiety disorders, negative self- concept/ images, and certain cultural ideologies on what health or beauty is. Families should not be blamed, as they have proven to be best care providers when it comes to eating disorders.
Treatment modalities for this patient include cognitive behavioural therapy as this is a psychological illness. In cognitive behavioural therapy, it involves individual, group and family therapy. The goals of these therapies are to change the behavior and thoughts of the patient so as to encourage them to eat more healthy way. They also have support groups where they meet people undergoing same problem or people who had such problems. In all the above the patient gets educated what is going on in their bodies, the dangers they are in and how they can reverse this. This education is important as it enables the patient to adopt healthy living. With this, they get healed. For families and friends, they are able to understand what their loved one is going through and how they can help. Through this education, the fear and anxiety felt by the patient and the family are alienated.
Patient education is vital in healthcare provision as it has a meaningful impact on their health and their life quality. Education is a process that is sequential, systematic, has a planned course of action. For effective education to be there has to be effective, communication, and barriers have to be addressed. Effective communication one of the most important aspects when it comes to patient care (Jones & Barlett, 2016). It has a very high contribution to patients' view/perception of healthcare quality and the outcomes of treatment. When there is effective communication, there is high-quality nursing care which in turns leads to the patient's health and satisfaction (Cossette, Cara, Ricard, & Pepin, 2013). Not only does effective communication give the patient satisfaction. It has a bunch of benefits: it alienates anxiety, guilt, pain and disease symptoms, it increases patient’s acceptance, compliance, and cooperation with the health care provider which in turn results in health (Aghabarari, & Varvani, 2013). Lack of effective communication is a leading barrier to effective communication. There is no therapeutic relationship formed. The health care provider cannot communicate what exactly is required from the patient and the patient too cannot express what he or she needs. Ineffective communication causes anxiety, pain, guilty, non-cooperative, lack of satisfaction which translates to unhealthy to the patients.
The other barriers can be the attitude of both the patient and the healthcare provider. Patients with anorexia have low self-esteem, low self-worth, and hopelessness. They do not see the importance of tomorrow. They are resistant to change. This is a huge barrier to education. They need counselling so as to restore self-respect/worth/love so as to focus on improving their health. Negative attitudes from the health care provider can cause more damage to the patient. Most of the time they lack the understanding that eating disorders are not acquired by a choice, they are biologically influenced illnesses (Bulik, Sullivan, & Patrick, 2014). Other causes include misconceptions that slim is equivalent to healthy and guilt to the family and friends.
For an effective patient education, the following has to available; an open communication and the barriers to education have to be addressed (Helliwell & Ibrahim, 2015). For effective education, the nurse must know the demographic background of the patient that is; the ethnicity, formal education background, and ability to read. With this knowledge, the nurse will be able to plan the teaching schedule/strategy that is most suitable. The nurse should be able to initiate a therapeutic relationship. In this relationship, the nurse should demonstrate effective communication skills. Should be able to have an understanding of the patient. Use a language that the patient understands. Use words that the patient can easily comprehend.
The nurse should be empathetic. For one to effectively pass a message to the patient, he or she needs to understand what exactly is being experienced by the patient. The nurse should avoid judging the patients or the family. The nurses’ attitude towards the patient education has a big impact. They should demonstrate a positive attitude.The nurse should be understanding and discerning. Should be able to know and fulfil the patient's desires so as to achieve satisfaction. Should be able to know the patient's fears, attitude, motivations, and misconceptions.
The essay is all about customer-centered care/ patient-centered care. It involves treating a patient as a whole. In accordance with his/her beliefs, religion and preference so as to attain patient satisfaction. From it, it is clear that patient-centered care has a positive effect when it comes to health outcomes (Judith & Cook, 2013). Due to diversity in culture and the person's preference, it means that the nurse has to customize this care so as to suit the client. Customer-centered care involves a lot of education. Education on the diagnosis of the patient, the trea...