Creating Joy in the Workplace (Essay Sample)
Write a reflection paper (suggested length of 4-6 pages) discussing how to use social and emotional intelligence power skills to handle difficult workplace situations and implement joy in the workplace by doing the following:
1. Describe, using scholarly sources, how advanced professional nurses can manage difficult workplace situations by using each of the following social and emotional intelligence power skills:
• self-awareness
• self-management
• interpersonal communication
• executive function
• social awareness
2. Describe how you, as an advanced professional nurse, would use two of the social and emotional intelligence power skills in the workplace to achieve each of the following results:
• a professional presence
• enhanced mindfulness in healthcare
• a positive social presence to promote a sense of caring and belonging
• a culture of joy to solve the problem of incivility in the workplace and initiate organizational change
3. Discuss how you, as an advanced professional nurse leader, would implement the four steps from the “IHI Framework for Improving Joy in Work” (see Supporting Documents) in the workplace, including one strategy for each of the four steps.
4. Include three or more scholarly sources in your reflection paper.
D. Incorporate the following components of APA style and formatting:
• bias-free language
• APA-specific rules regarding verb tense, voice, and perspective
• a title page
• in-text citations and references
• APA-specific formatting rules for margins, spacing, numbering, and indentation for the title page and main body of your paper, including headers, bulleted and numbered lists, and tables and figures
Creating Joy in the Workplace
Creating joy in the workplace is becoming a primary goal for transformative leaders and businesses. A joyful work environment is especially important in the ever-changing and increasingly complicated field of healthcare. Implementing a culture of joy has various purposes, including navigating challenging situations, minimizing burnout and interpersonal conflict, enhancing mindfulness, and establishing a strong professional presence. According to Segal et al. (2021), active recognition and application of social and emotional intelligence (SEI) power abilities can aid in this positive behavioral change that can improve professional performance, physical health, mental health and interpersonal relationships (Segal et al., 2021).
Managing Workplace Situations Using SEI
There are five SEI power skills that can assist in dealing with challenging workplace situations. These skills can assist an Advanced Practice Registered Nurse (ARNP) in communicating effectively and dealing with tough circumstances professionally and efficiently. These skills include self-awareness, interpersonal communication, self-management, social awareness, and executive function.
Self-awareness
Being self-aware is essential in conflict resolution. Understanding one’s emotions during conflict enables an ARNP to reflect on their feelings and learn how to regulate outer behaviors that others observe and interpret. It also enables the capacity to comprehend people in difficult situations and prevents the issue from escalating. As a professional, every person should embrace self-awareness in order to realize their own personality and how it affects people around them. When emotions take precedence over logical reasoning, effective communication breaks down. According to WGU (2019), "self-awareness gives people an objective insight of other people's opinions, attitudes, and mindsets." Recognizing that everyone has various perspectives fosters empathy and compassion.
Self-management
Self-management complements self-awareness by utilizing self-discipline and impulsive control to avoid external expressions of emotions that are not meant to be understood by others. A professional must also be capable of accepting responsibility, being responsible for, and successfully managing their behavior, activities, and well-being (Luchs & Mick, 2018), commonly referred to as self-management. Given that a person is self-aware and capable of recognizing their emotional reactions, they must exhibit comparable behaviors. This self-control enables one to face difficult or distressing events without relinquishing power of their impulses or emotions (Uraz & Arhan, 2020). Professionals in healthcare are constantly engaging with people who are vastly different from them, and they are frequently entrusted with reaching a consensus for them all to build on.
Interpersonal Communication
Interpersonal communication may have a significant impact on the outcome of a workplace disagreement. ARNP can manage a problem before it escalates by being empathetic, actively listening, and regulating verbal and nonverbal communication. Professionals may better interact with those around them by understanding how nonverbal communications are interpreted by others, exercising active listening as well as applying conflict resolution techniques. Excellent interpersonal communication skills may help professionals communicate with others not only effectively, but also with clarity (Luchs & Mick, 2018). Clarity is especially vital while working in healthcare since every decision has the potential to influence someone else's well-being. Healthcare personnel are frequently faced with managing more complicated systems and patients, which necessitates higher-level reasoning and prioritization skills.
Executive Function
Executive function requires healthcare professionals to be critical thinkers in order to improve decisions (WGU, 2019). This skill is important in managing tough professional situations because it employs crucial components such as flexibility, problem-solving, critical thinking, and mental agility. Each one of these characteristics enables the ARNP to approach the situation with an inquisitive attitude and the purpose of fixing the situation without allowing it to escalate to uncontrolled proportions. When these scenarios arise, it is critical that the ARNP be socially conscious as well. Ethical obligation, cultural knowledge, and appreciation for variety are critical components of being socially conscious. This ability helps the ARNP avoid undermining the morals of others and oneself. Whether it is obtaining a higher education, taking part in a quality improvement initiative, or doing research, every professional is responsible for encouraging innovation and problem-solving in order to enhance healthcare results.
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