Questions: Selection of the Quality Tools, Data Collection (Essay Sample)
Review the Critical Thinking Activity on page 276 called Which Tool to Use. Answer the following questions.
1- Select a health care entity to focus on, this could be a clinic or hospital of your choosing. Review the matrix called Total Quality Tools: What They Are Used For. Select 6 of the 10 tools and determine how the tool could be used in the health care entity of your choice. First determine the purpose of each chart, then describe how you would use the chart.
2- Describe how you would collect the data for the tools you have selected.
3- How often would the data be monitored? What actions would be taken with the data?
4- As CEO of the health care entity, how would you make improvements based on the outcomes of the data?
Goetsch, D. L., & Davis, S. (n.d.). Quality Management for Organizational Excellence: Introduction to Total Quality (7th ed.). Pearson
Question 1: Selection of the Quality Tools
The check sheets, flow chats, histograms, cause and effect diagrams, ran and control chart and scatter diagrams are the six selected quality tools. To begin with, cause and effect diagram is mainly used for determining different challenges in the organization or research setting. Apart from that, it develops an effective process and mainly focuses on a group. The checks sheets are widely applied but are limited to a researcher’s imagination. One may utilize them to collect data and present it in a way that it can be translated to essential information (Goetsch & Davis, 2014). The histograms, as the quality tools, are used for checking the frequency of any occurrence. For checking the relationship between various variables, the scatter diagram is considered the best choice. The run and control charts are important in tracking the flow of a process and how improvements can be made. Lastly, the flowchart is mainly used to represent a process while checking for flows and areas of enhancement.
While applying the above mentioned six quality tools to Gordon Hospital in Georgia, their usage will depend on the specific elements being analyzed. The cause and effect diagram will be important for evaluation of different processes in the emergency department and the possible reasons behind patient delay. The check sheets will be used to understand the patient flow at the emergency department and determine the potential areas for the delay. The histogram will help understand how regularly the patient delays occur. The scatter chart will evaluate the potential causes of the patient delay and determine the relationship between the poor technology systems and patient delay as well as the interaction between the increased patient time ...
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