HR Self-Service Technology Management Essay Research (Essay Sample)

HR Self-Service Technology
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HR Self Service Technology
Introduction
Human resource managers are adopting manager self-service (MSS) and employee self-service (ESS) tools to minimize labor expenses, improve service and move the duty for working on regular transactions from HR to managers, job candidates, and employees. Organizations cite human capital management as a key aspect behind their success and proposing the application of technology as a thing that can greatly enhance the performance of the asset. To succeed in the modern competitive environment, companies can no longer pay for the expenses and restrictions of labor-intensive manual HR structures that add nothing to the performance of their human capital. Therefore, as a strategic function, organizations should use HR self-service technology that will reduce the attention and time customary dedicated to administrative and additional regular tasks.
Factors or key elements found in self-service technology
Mobile friendly. Human self-service technology ought to be mobile-friendly, with the capacity to incorporate mobile apps and company websites, offering the client the preference they need when they are searching for answers.
Centralized Knowledgebase. At the core, web self-service systems require powerful, self-learning knowledgebase. Through the use of linguistic technology, a company’s knowledge base ought to offer swift, accurate responses to client questions while reducing the period required to manage them (Mare, 2019). Also, by sharing a similar knowledge base between agents responding to queries on other channels and the web, organizations further gain by ensuring consistency and swift responses in all the channels.
Capacity to swiftly add new content. Organizational data, like services and products, expire quickly (Mare, 2019). Thus, companies should ensure their self-service system easily accommodate content update, with in-built sign-off of knowledge articles to ensure management approval and oversight.
Language capabilities. Clients ask queries in diverse ways and various terms, thus the self-service system ought to assist the company to understand these questions appropriately so that they can give proper responses (Mare, 2019). It is also a crucial aspect for organizations operating on a global scale, or with clients from across the globe, enabling them to offer answers in the client’s language of preference, all from a similar knowledge base.
Integration to permit effortless escalation of queries. Not every aspect can be executed via a self-service system, thus the system should enable easy escalation to other channels like telephone, chat, or email via a click of a button.