Communication: Meeting with a client (Essay Sample)

Interpersonal communication
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Q1. When meeting with a client, explain how your body language and attending behaviors can have a positive or negative impact on your ability to gather information. Is it important to consider the importance of culture? Why or why not?
Communication is the procedure of using words, echoes, symbols or manners to express oneself (Knapp, 2011). Interaction is done naturally daily and is part of being a human being. Ineffective communication causes most of the disharmony among family members, spouses, colleagues, friends, or neighbors. The study of effective communication is vital to have. The skill in communication assists in ensuring that one's message is received and comprehended ensuring that the interactions among individuals is made easier through telephone, web, and face-to-face.
Intercultural or cross cultural communication is a top issue that when searched over the internet can yield a large number of results (Kumar et al., 2009). Globalization has seen the cultural interaction as a necessity. The worldwide issues concerning environment, web governance, dearth and fight against terrorism requires the collaboration among countries. The decisions that concern corporate, governments, training, healthiness, and philosophy have emotional impact many residents of more than one country. Shortage of comprehension of a certain culture can lead to humiliating errors in communication leading to wrongdoing to the person that can lead to conclusion to contracts or international treaties complex.
Q2. What are open-ended questions? How might they have a positive or a negative impact during a client meeting? What are closed-ended questions? What are the positives and negatives of using closed-ended questions during a meeting?
An open-ended question is intended to inspire a complete, significant response using the themes of one's state of mind. The skill of using open-ended questions is vital in many occasions that comprises training, therapy, intercession, marketing, fact-finding effort and reporting (Evans, 1993). The positive impact of open-ended questions on customers its ability to have numerous answers, the response can be detailed and there is an opportunity for clarifying responses. Through this unexpected results can be exposed and allows resourcefulness, creativity and facts.
Closed-ended question also known as closed questions and this are questions that require a set of response from which an answer is chosen. The advantages of using closed questions allow replies to the que...