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Five Stages of a Crisis Management Reaction Paper (Reaction Paper Sample)


Five Stages of a Crisis MANAGEMENT


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Question 1: Five Stages of a Crisis
Crisis refers to a significant occurrence with a possibly damaging consequence affecting an organization, company, or industry, alongside publics, services, products, or good name. The evolutionary levels of a crisis present a life cycle of five stages and the duration of each is contingent to the efficiency of the management in handling the catastrophe.
Pre-Crisis Stage
In this stage, the conditions for a crisis to prevail rest on a minute error, so that the calamity can step in. The seed that begins to grow in this stage may result from negligence or ignorance of the proper process of decision-making. The first stage of crisis stems from risky operations or a complete deficiency of crisis planning.
The warning stage remains one of the most significant cycles of a crisis, if not the most important. In this phase, the organization first recognizes a problem, and can either solve it or end forever, or it can enlarge and lead the way to total devastation. Crisis can emanate after this second life cycle easily, subject to the facing storm or the problem by overlooking it. Assertively, the overall report in this cycle is shock, complacency, or denial.
Acute Crisis
At this step, the crisis begins to occur, and the public together with the press starts to learn about the problem. An acute crisis requires a diligent approach in handling the situation, rather than avoiding it. At this stage, some damage had occurred, and the degree of further damage rests on decision makers. It insinuates a time where the documents as well as modules eliminating and putting in effect in a bid to combat the crises.
Clean Up
This references the repossession stage and individual, organizational analysis. In this stage, a detailed analysis is important in determining the cause of the crisis, coupled with the ways and approaches to evade future predicaments.
In this last stage, the remedial processes take center stage to win back the lost trust and work to normality. Suppose the organization wins back the confidence of the public and work to normalcy, then the crisis has formally ended.
Question 2: Advantages of Knowing the About Crisis Before the News Media
The explosion of crisis into the mainstream media, including the Internet and the traditional media comes with consequences related to the negative remarks about the organization on the spotlight as prompted by the crisis. It is important for an organization to learn about its crisis before the media to avoid unnecessary negative feedbacks from the public. In addition to that, it will avoid cases of questioning the competence of the company’s staff attached to crisis management. Crisis spreading through the media will bring the organization’s reputation under threat within minutes, yet a negative news story over the media can make its way across the globe. Learning a crisis before the media would also serve to mitigate the crisis within the shortest time possible. Having bad news on the news media, especially social media would mean that the stories putting the organization’s reputation in doubt would stay around for a longer period.
A story that spread within minutes can exist in the news media forever, compared to when the company goes public on itself. In this situation, the company can regulate the information to makes its way to the media; hence, avoid the spread of confidential information. It is also worth noticing that the negative comments that would stem from the news media before the company makes a comment on the crisis would make it difficult for it to get out of the problem. A conscious output of information into the news media...
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