Total Quality Management And The Quality Of The Consumers (Essay Sample)

TOTAL QUALITY MANAGEMENT (TQM)
Quality program tactics are usually implemented in the TQM to ensure that the delivery of the products produced fits the quality of the consumers. Some of the tactics include the 5S, designing quality in and the kaizen. As per the first task, in my own experience, I have been involved in the Kaizen which is a Japanese word that just means a change for the better. This refers to any improvement, whether long term or one time, big or small but merely just necessary development.
To carry out this process, one has to identify the areas which require improvement. These areas can be identified through keenly assessing the quality of the services or goods produced by the company. This can be done through surveying the satisfaction of the customers, self-assessment or through reviews done formally in within the organization. This helps in identifying the loopholes in your consumer products.(Ryan,2011)
One should also set individual goals and objectives that are supposed to be met within a specified period. The nature of these goals above all should be assessed, in that the goals should be achievable and measurable. Once the goals are set, a performance measurement test should be carried out, so that the previous year's perfor...