Medicine & Health Science: Managing Quality In Health And Social Care (Term Paper Sample)

Managing Quality in Health and Social Care Name Institution  TOC \o "1-3" \h \z \u  Table of Contents  HYPERLINK \l "_Toc436761401"
Introduction  PAGEREF _Toc436761401 \h
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Lo1:  PAGEREF _Toc436761402 \h
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1.1. Perspectives that stakeholders in health and social care have regarding quality  PAGEREF _Toc436761403 \h
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a): Stakeholders:  PAGEREF _Toc436761404 \h
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b): Stakeholder Perspectives:  PAGEREF _Toc436761405 \h
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c): Examples from case study:  PAGEREF _Toc436761406 \h
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1.2 The role of external agencies in setting standards  PAGEREF _Toc436761407 \h
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a): External agencies:  PAGEREF _Toc436761408 \h
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b): Examples of external agencies and their roles in setting standards  PAGEREF _Toc436761409 \h
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c): The roles of each agency and their significance in setting standards:  PAGEREF _Toc436761410 \h
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1.3. The impact of poor service quality on health and social care stakeholders  PAGEREF _Toc436761411 \h
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a) Impacts of poor quality on different stakeholders:  PAGEREF _Toc436761412 \h
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b). Underlying quality issues causing poor impact at RUH:  PAGEREF _Toc436761413 \h
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c): Why monitoring is required at RUH:  PAGEREF _Toc436761414 \h
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Lo2:  PAGEREF _Toc436761415 \h
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2.1. Standards that exists in health and social care management for measuring quality  PAGEREF _Toc436761416 \h
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a): Standards from CQC, NICE, Code of Practice, NMC  PAGEREF _Toc436761417 \h
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b): Why standards are set in health care  PAGEREF _Toc436761418 \h
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c): How standard settings can improve quality outcomes  PAGEREF _Toc436761419 \h
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2.2. Different approaches to implement quality systems  PAGEREF _Toc436761420 \h
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a): Quality systems; (TQM, Benchmarking, Quality Control, CQI):  PAGEREF _Toc436761421 \h
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b): Approaches used to implement the above quality systems:  PAGEREF _Toc436761422 \h
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c): The benefits of applying the above quality approaches and the consequences of not applying:  PAGEREF _Toc436761423 \h
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d): The best approach for RUH and why  PAGEREF _Toc436761424 \h
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2.3. Potential barriers to delivery of quality health and social care services at RUH  PAGEREF _Toc436761425 \h
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a): Two internal and two external barriers at RUH:  PAGEREF _Toc436761426 \h
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b): Explore the undying causes of each barrier:  PAGEREF _Toc436761427 \h
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c): The impact caused by the identified barriers:  PAGEREF _Toc436761428 \h
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3.1. The effectiveness of systems, policies, and procedures used in a health and social care setting in achieving quality in the services offered  PAGEREF _Toc436761429 \h
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a): Specific scenario from RUH case study  PAGEREF _Toc436761430 \h
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Lo3:  PAGEREF _Toc436761431 \h
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b): Specific policies, procedures, and systems from the scenario  PAGEREF _Toc436761432 \h
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c): Effectiveness of the policies, procedures, and systems in the identified scenario  PAGEREF _Toc436761433 \h
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3.2. Other factors that influence the achievement of quality in health and social care service  PAGEREF _Toc436761434 \h
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a): Three factors that influence the achievement of quality in RUH  PAGEREF _Toc436761435 \h
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b): How and why the above factors influence the in achieving quality care standards at RUH  PAGEREF _Toc436761436 \h
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3.3. Ways in which the health and social care service could improve its quality  PAGEREF _Toc436761438 \h
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a): Identify two-three problems at RUH  PAGEREF _Toc436761439 \h
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b): Measures to resolve the identified problems and improve quality at RUH  PAGEREF _Toc436761440 \h
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Lo4  PAGEREF _Toc436761441 \h
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4.1. Methods for evaluating health and social care service with regard to external and internal perspectives  PAGEREF _Toc436761442 \h
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a): Three methods used for evaluating quality of health in regard to internal (RUH) and external (CQC):  PAGEREF _Toc436761443 \h
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b): Positive and negative aspects of the methods applied in regards to internal and external perspectives  PAGEREF _Toc436761444 \h
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c): Best methods to improve quality at RUH  PAGEREF _Toc436761445 \h
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4.2. The impact that involving users of services in the evaluation process have on service quality  PAGEREF _Toc436761446 \h
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a): Advantages and disadvantages of involving service issues in the evaluation process at RUH  PAGEREF _Toc436761447 \h
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b): Factors for improvement of quality at RUH  PAGEREF _Toc436761448 \h
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Reference List  PAGEREF _Toc436761449 \h
16  Executive summary Within the health and social care services, quality in service delivery is essential. Quality is an important aspect to the users and the service providers as well as others stakeholders within this circle. Usually, in an attempt to improve services and reduce the financial strains, efforts are normally tailored to guarantee more care in care environments with the aim of preventing unnecessary and expensive care charges. Organizations have to develop methods capable of evaluating how well various systems perform to guarantee quality service. Developments in data linkage, for example, have made it virtually practical in coordinating the systems to secure the ideals of health and social care services. It also points to the possibilities of providing evidence on the impact of technological innovations for the utilisation of the resources available to transform lives. Facilitators have since guaranteed evaluation methodologies that make good use of large amount of administrative information on care facilities to guarantee effective health and social care. Various methods seeking to evaluate community-based service innovations must fall under service model for implementation and evaluation of these processes. Introduction The concept of quality generally varies depending on various contexts and perspectives. However, within the health and social care, it mainly depends on the opinions, preferences, and ideas of the parties involved in the system. Studies point at user perspectives to extract expert views on the value and quality of service delivery. Accordingly, different individuals harbour preferences when it comes to quality in relation to health and social or nursing care in home or hospital environments (Glasby & Littlechild, 2002). Virtually, analysing, evaluating, and assessing service quality in the health and social care sector presents various challenges to both the patients and the caregivers. The dearth of good properties in health and social care provision in care systems has a large influence on the quality of service delivery hence the need to make amends where necessary. Lo1: 1.1. Perspectives that stakeholders in health and social care have regarding quality a): Stakeholders: People involved in a particular art can be referred to as stakeholders. Within the health and social care environment, both caregivers and patients are care givers are stakeholders. In health and social care environments, stakeholders are categorized as Care Quality Commission (CQC), facilitators, employers, and patients. While care givers deliver their service, patients pay for the services and are usually the main users of the facilities. b): Stakeholder Perspectives: Understanding the context of quality of health and social care puts forth distinct conceptual and analytical perspectives. Comprehending stakeholder perspectives of quality in relation to health and social care services is a complex multi-dimensionality that seeks meanings attached to the quality (Reed, 2007). Generally, users of health and social care systems have honed a tendency of perceiving service quality within this sector in their own separate perspectives as either patients or caregivers. Frequently cited aspects of quality health and social care, as Reed (2007) notes, include but not limited to service accessibility, behaviour and attit...