Coca Cola Company: Productivity, Goods and Services, and Managing Quality (Other (Not Listed) Sample)

For this project I will be talking about coca cola
The Report Format/sections
1. Title Page
a. Your name
b. Company’s name
2. Details of the company
a. List company name and URL
b. The industry segment
c. Competitors this company
3. Productivity
a. How would we measure productivity in this company/industry
4. Operations Strategy in a Global Environment
a. State the company’s mission if listed (state in your own words if not listed)
b. Describe company’s strategy
5. Design of Goods and Services
a. Identify/briefly describe two tangible parts of company's product and its service components.
b. How is the end of life phase is handled for the tangible product components
c. Identify/briefly describe two intangible (service) products of the company.
d. Identify two sustainability issue that you see with the company's products
6. Managing Quality
a. List/describe two non-financial and two financial measure the company can use to track customer satisfaction
b. Why might it costs less for the company to "do things right" the first time?
7. Process Strategies
a. Identify two of company's processes (can be Production and/or Service) and do the following
b. If production process: Briefly describe which of the four production process strategies (volume variety matrix) are utilized here
c. If service process: Briefly describe which of the four service process strategies (degree of labor vs. degree of customization) is utilized here
8. Supply Chain Management
a. Identify and briefly describe 2-3 stages on the supply side
b. Identify and describe the stages of the distribution side